Shipping policy

SHIPPING POLICY

Last updated: 14 September 2026

We ship PeekaPup™ hoodies worldwide to help small-dog parents everywhere carry their pups in style.

PROCESSING TIME

Orders are processed within 1–3 business days after payment confirmation. You'll receive a confirmation email with tracking details as soon as your order ships.

SHIPPING TIMES

Estimated delivery times after processing:

• United Kingdom: 5–10 business days
• Europe: 7–15 business days
• United States, Canada: 10–20 business days
• Australia, New Zealand: 10–20 business days
• Rest of world: 15–30 business days

These are estimates and may vary due to carrier delays, customs, weather, or peak seasons (e.g., holidays).

SHIPPING RATES

Shipping rates are calculated at checkout based on your location and order size. All prices on our site are shown in USD. Free shipping promotions and thresholds may be offered from time to time.

ORDER TRACKING

Once your order ships, you'll receive a tracking number via email. If you don't see the email within 3 business days of ordering, please check your spam folder or email us at voidlinehelp@gmail.com.

CUSTOMS, DUTIES, AND TAXES

For orders shipped outside the United Kingdom, any customs duties, import taxes, or fees imposed by the destination country are the responsibility of the customer. These are not included in the item or shipping cost.

DELAYED OR LOST PACKAGES

If your package is significantly delayed beyond the estimated delivery window, please email us at voidlinehelp@gmail.com and we'll work with the carrier to locate it.

For packages marked as delivered but not received, please:

1. Check with neighbours and your local Royal Mail / postal service
2. Wait 48 hours (packages sometimes get scanned early)
3. Contact us at voidlinehelp@gmail.com if it still hasn't arrived

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. PeekaPup™ is not responsible for orders shipped to incorrect addresses provided by the customer. If your order is returned due to an incorrect address, you'll be responsible for the reshipping cost.

CONTACT US

For any shipping-related questions, email us at voidlinehelp@gmail.com.